Privacy Policy

AIXion (hereinafter referred to as 'the Company') recognizes that respecting and appropriately protecting user personal information is an important responsibility in the operation of its website and future services (including AI-powered web applications, consulting, AI agents, etc.).

This Privacy Policy explains the types of personal information the Company collects, the purposes of use, management methods, and user rights. By using the Company's services, you are deemed to have agreed to the handling of personal information described in this policy.

The Company may collect the following personal information:

• Contact/Identification Information: Name, email address, phone number, organization name (collected through registration, inquiry forms, consulting, etc.)
• User Account Information: Username, password (hashed), user settings, registration information
• Payment Information (if applicable): Credit card number (using secure payment processors), billing address
• Inquiry Information: Content of inquiries submitted via forms or email, communication history
• Service Usage Data: Features used, interaction logs, performance data, device information, usage patterns
• Input Data for AI Services: User-generated content provided to AI services (text prompts, uploaded documents/data, etc.)
• Consulting Related Data: Information provided by clients during consulting services
• Website Interaction Data: IP address, access logs, browser type, OS, referring URL, pages viewed, time spent
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies

The Company does not intentionally collect sensitive personal information (such as race, creed, social status, medical history, criminal record, victim information, etc.). However, please understand that users may unintentionally provide sensitive personal information through prompt inputs or data uploads to AI services.

The Company uses the collected personal information for the following purposes:

• Service Provision: Providing and maintaining our website, AI services, consulting services, etc.
• User Support: Responding to inquiries, providing support, sending important notices
• Service Improvement: Analyzing usage status, identifying bugs, improving user experience, developing new features
• Security Maintenance: Detecting and preventing unauthorized access, responding to security threats
• Fulfillment of Legal Obligations: Complying with applicable laws, regulations, and legal procedures

Input data for AI services is primarily used to provide service functionality (generating output based on input). If the Company uses user input data for AI model training, we will explicitly notify you, obtain separate consent, or provide an opt-out mechanism.

The Company will not handle personal information beyond the scope necessary to achieve the specified purposes of use. If the purpose of use is changed, it will be done within a scope reasonably considered to be related to the original purpose, and the revised purpose will be notified or publicly announced.

The Company will not provide personal data to third parties without obtaining the individual's prior consent, except in the following cases:

• When required by laws and regulations
• When necessary for the protection of human life, body, or property, and it is difficult to obtain the individual's consent
• When particularly necessary for improving public health or promoting the sound upbringing of children, and it is difficult to obtain the individual's consent
• When necessary to cooperate with a national agency, local government, or an individual or entity entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the individual's consent is likely to impede the execution of said affairs

The Company may share personal data with the following categories of service providers for service provision:

• Cloud Infrastructure Providers: For service provision, data storage
• Payment Processors: For processing payments
• Access Analysis Service Providers: For analyzing website/service usage, improvement
• AI API Providers (if applicable): For providing AI functionality

We will exercise necessary and appropriate supervision over these service providers to ensure the secure management of personal data. Some service providers may be located outside Japan, but appropriate protective measures will be taken for such cross-border data transfers.

The Company takes the following appropriate measures to prevent leakage, loss, or damage of personal data handled and otherwise ensure the secure management of personal data:

• Organizational Security Management Measures: Establishment and operation of internal regulations regarding the handling of personal data, appointment of responsible persons, establishment of inspection/audit systems for handling status
• Personnel Security Management Measures: Regular education and training for employees regarding personal information protection, obtaining confidentiality pledges
• Physical Security Management Measures: Access control to areas handling personal data, measures to prevent theft/loss of devices and media
• Technical Security Management Measures: Access control, measures against unauthorized access, malware countermeasures, communication encryption, data encryption/anonymization/pseudonymization processing

In the unlikely event of a personal data breach, etc., we will promptly and appropriately report to the Personal Information Protection Commission and notify affected individuals, in accordance with laws and regulations.

The Company continuously reviews and improves security management measures to respond to technological advancements and new threats.

Our website uses cookies (small text files stored in your browser) and similar technologies to improve services and enhance user experience.

The purposes of use are as follows:

• Strictly Necessary Operations: Maintaining user sessions, preserving login status, ensuring security, etc.
• Performance & Analytics: Understanding how users utilize the website and services, measuring traffic, identifying performance issues
• Functionality & Convenience Enhancement: Remembering user settings and preferences, providing a customized experience

The Company uses services provided by third parties such as Google Analytics, which also use cookies. Information collected by these services is handled according to the privacy policies of each service provider.

Users can refuse to accept cookies or receive warnings when cookies are sent by changing browser settings. However, disabling cookies may prevent some website features from functioning.

Based on the Personal Information Protection Act, users have the following rights regarding their own retained personal data held by the Company:

• Right to Request Disclosure
• Right to Request Correction, Addition, or Deletion
• Right to Request Suspension of Use or Erasure
• Right to Request Suspension of Provision to Third Parties
• Right to Request Notification of Purpose of Use

The procedures for exercising these rights are as follows:

1. Request Method: Please submit your request via email or in writing to the contact point below.
2. Identity Verification: To confirm the identity of the requester, you will be asked to submit a copy of official identification such as a driver's license or passport.
3. Response Deadline: We will generally respond within 30 days of receiving the request.
4. Fees: A fee, considering actual costs, may be charged for requests for disclosure and notification of the purpose of use.

Please note that we may not be able to comply with requests for disclosure, etc., based on laws and regulations. In such cases, we will explain the reason.

The Company may review and revise this Privacy Policy at any time to respond to legal amendments, changes in social conditions, changes in service content, etc.

The revised Privacy Policy will become effective from the time it is posted on the Company's website. However, for significant changes (such as adding purposes of use, expanding the scope of third-party provision), we may notify users directly in advance via announcements on our website or email.

If a user continues to use the Company's services after the revised Privacy Policy has been posted, the user will be deemed to have agreed to the revised Privacy Policy.

For inquiries regarding the handling of personal information or this Privacy Policy, please contact us at the following:

Contact Form Here